This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: December 11, 2023
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $100 or more.
We are a small operation and are working very hard to craft a quality product just for you, so we ask you to please allow us some time to process your order prior to shipping. General orders of in stock items are typically processed in 1 business day. In the event that we are unable to ship same or next day, and the customer has opted for Ground Advantage, an upgrade to Priority Mail at our expense is likely, to make up for the extra processing days. Made-to-order products like Wickless Candle Tins require a 3-day processing/ production time before being packaged for shipping due to the numerous color/ fragrance combinations available.
We do offer custom orders for some of our items, which can be discussed upon individual request.
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
UPS Surepost: Expected delivery within 3 to 10 business days
USPS Ground: Expected delivery within 3 to 5 business days
USPS Priority: Expected delivery within 1 to 3 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-5 business days to arrive using UPS Surepost, or USPS Ground; 1-3 days via USPS Priority depending on the destination being shipped. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3-4 business days after your first package arrives to receive the remaining packages. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.
No shipping on the following holidays:
New Years Eve
New Year’s Day
4th of July
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 48 contiguous United States plus the District of Columbia. We can not ship to P.O. boxes or APO/FPOs at this time. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN & EXCHANGE POLICY
We pour our heart into each candle we make, so we hope that you love them as much as we do. Due to the unique nature and craft process of our product, all products are final sale. However, we understand that life is not always perfect, so if you are not 100% satisfied, please follow up with us and we will try to work something out for you. Note that in order for your claim to be eligible, you need to reach out to us within the first week after receiving your order. Additionally, if you suspect a defect or damage, an item could be eligible for an exchange.
In the case of damages, missing items or incorrect items received, we require a photo or photos depicting the issue. We recommend emailing this information along with your order number to email@example.com for replacement shipments. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.
We regret that, unless a shipping error was made by SatoriEssentials.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD. Examples of shipping errors include shipment of incorrect product, or the product was unusable due to damage incurred during shipping.
UPDATES TO POLICY